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FAQ

Our work takes us to all areas and types of building, from office spaces to communal areas, kitchens and toilets. Our remit extends to pretty much anything that can be cleaned. And, our office cleaning, school cleaning can be tailored to any kind of requirements – whether you need one cleaner or a large, supervised, contract manager team.

Each contract is priced differently. We will arrange a time and date which suits you where one of our directors will come and take a quick look around which shouldn’t take long, and from this they develop a price. This is then turned into a cleaning proposal which is sent to you by post and email. The cleaning proposal includes important information about us and will include a full breakdown of the price.

All of our staff are on a wage rate above minimum wage and many of our sites are on the London Living Wage. The rate of pay our cleaners receive is dependent on a number of factors such as, the difficulty of the site they clean, the distance from where they are based, the time of day in which they clean and other factors. If the client would like us to pay the cleaner the London Living Wage, which many of our clients do, we will of course be happy to comply with this.

We like to keep a comments book on site for any minor requests, also each of our clients are given their own dedicated Area Manager, who will be their first point of contact should they require any additional services or if they have any requests. They can also contact the head office directly and our customer helpdesk, both can be reached through the main phone number on our website.

We really hope you’ll never be dissatisfied with our service. But, if you do feel there are problems, our head office will always be on the other end of the phone. We also provide every client with a 24/7 mobile number in any case of an emergency.

There is no minimum cleaning contract. We cater for one-off jobs as much as ongoing work. If we agree to an ongoing contract, we just ask for one month’s notice if you want to cancel.

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